Overview
EMS Operations Manager Jobs in Free State, South Africa at Bluespec Holdings
Location: Free State
Responsibilities
1. Operational Management
Oversee the daily operations of EMS, including the deployment of ambulances, personnel, and medical resources.
Ensure that all EMS activities are conducted efficiently, safely, and in compliance with protocols and regulations.
Monitor and manage response times, ensuring that emergency calls are responded to promptly and effectively.
Coordinate with other departments to ensure seamless operations.
2. Staff Management
Supervise, mentor, and lead EMS personnel, including paramedics, emergency medical technicians, and support staff.
Manage staffing levels, ensuring adequate coverage for all shifts and peak periods.
Oversee recruitment, training, and development programs to ensure that all staff are competent and well-prepared.
Conduct performance evaluations and manage staff performance, including handling disciplinary actions when necessary.
3. Resource Management
Oversee the maintenance and readiness of EMS vehicles, equipment, and medical supplies.
Ensure that all equipment is regularly inspected, maintained, and replaced as needed to meet operational demands.
Manage procurement of medical supplies and ensure proper inventory control.
Optimize the use of resources to improve efficiency and reduce costs without compromising service quality.
4. Compliance & Quality Assurance
Ensure that all EMS operations comply with national, provincial, and local regulations, as well as organizational policies and procedures.
Implement and maintain quality assurance programs to monitor and improve the standard of care provided by EMS personnel.
Conduct audits and reviews of operational procedures to identify areas of improvement.
Ensure that all incidents, accidents, and near-misses are reported and investigated, with appropriate corrective actions taken.
5. Strategic Planning & Development
Contribute to the development and implementation of strategic plans for the EMS department.
Analyse operational data and trends to inform decision-making and planning.
Identify opportunities for service expansion, process improvements, and innovation in EMS delivery.
Participate in the development and management of the EMS budget, ensuring cost-effective operations.
6. Crisis Management
Lead the response during major incidents or disasters, coordinating the deployment of resources and personnel.
Serve as the primary point of contact during emergencies, ensuring effective communication and collaboration with other agencies.
Develop and maintain emergency response plans, ensuring that the EMS team is prepared for various types of crises.
7. Stakeholder Communication
Build and maintain strong relationships with key stakeholders, including hospitals, government agencies, and community organisations.
Represent the EMS department in meetings, forums, and public events.
Address any concerns or issues raised by stakeholders, ensuring the are resolved promptly and effectively.
Title: EMS Operations Manager
Company: Bluespec Holdings
Location: Free State, South Africa
Category: Management (Healthcare Management, Program / Project Manager, Operations Manager, General Management)
