Overview
Emergency Medical Services (EMS) Dispatcher – US hours (Remote) Jobs in South Africa at ISTA Solutions
Title: Emergency Medical Services (EMS) Dispatcher – US hours (Remote)
Company: ISTA Solutions
Location: South Africa
ISTA Personnel SolutionsSouth Africa – we are a global BPO company, partnering with a USA-based client offering private medical transportation, who is seeking a Emergency Medical Services (EMS) Dispatcher. We are seeking a candidate who is resilient and able to remain composed in challenging situations, including when dealing with EMTs. The ideal candidate will thrive in a fast-paced environment, demonstrating strong attention to detail and exceptional organizational skills.
This position requires flexibility, with 5 working days per week, spanning from Mon – Sun. It involves some shifts of up to 12 hours across 2 to 3 days and shorter shifts on the remaining days, totalling 45 working hours per week.**
PLEASE NOTE:
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Work Environment: This is a remote role for South African Citizens only.
Duties
may include:
Answering incoming calls, administrative, non-emergency, and emergency
Professional etiquette
Promptly ascertain proper levels of response
Triage calls and enter data into computer system
Data Entry with critical attention to details
Constantly monitoring the dispatch system
Ensure units are en-route
Post moves in a timely fashion
Ensure other unites are within acceptable distance
Communicate appropriate routing instructions
Investigate and report all time exceptions
Complete and submit daily reports
Requirements
Experience in the Healthcare Industry experience will be beneficial
Previous experience in dispatch or coordination will be an added benefit
Customer service skills
Ability to prioritize multiple tasks; ability to work independently and as a team member
Competent radio communication skills
Excellent English communication skills (written and verbal)
If you are not contacted within 14 working days, please consider your application unsuccessful.
