Ecommerce Manager

Overview

Ecommerce Manager Jobs in City of Johannesburg, Gauteng, South Africa at Haier South Africa

Title: Ecommerce Manager

Company: Haier South Africa

Location: City of Johannesburg, Gauteng, South Africa

Company Description

Haier Electronics South Africa is part of the global Haier brand, a leader in home appliances and consumer electronics. The company focuses on delivering innovative, reliable products and seamless customer experiences across traditional and digital channels. Operating in the dynamic South African market, Haier Electronics South Africa is committed to growth through strong retail partnerships and expanding its online presence. Team members collaborate across functions to drive sales, strengthen the brand, and serve a diverse customer base. The organization values performance, integrity, and a forward-looking approach to technology and commerce.

Role Description

The Ecommerce Manager is a full-time, on-site role based in the City of Johannesburg- (Sandton). This role is responsible for managing and optimizing the company’s online sales channels, including product listings, pricing, promotions, and merchandising. The Ecommerce Manager will monitor site performance, analyze traffic and conversion data, and adjust strategies to improve sales, customer experience, and profitability. Daily tasks include coordinating with marketing and sales teams on campaigns, overseeing content accuracy, managing inventory and availability online, and ensuring alignment with brand guidelines. The role also involves working with external partners and internal stakeholders to implement new features, troubleshoot issues, and maintain high standards of operational efficiency and customer satisfaction across all ecommerce platforms.

Qualifications

• Strong Ecommerce and Sales skills, with experience managing online product catalogues, promotions, and commercial performance.
• Solid Marketing and Communication skills to coordinate digital campaigns, develop clear messaging, and collaborate effectively with cross-functional teams.
• Advanced Analytical Skills to interpret performance data, track KPIs, and make data-driven decisions that improve conversion, basket size, and customer retention.
• Proficiency with ecommerce platforms, online merchandising tools, and basic web analytics (e.g., Google Analytics or equivalent).
• Relevant bachelor’s degree in business, Marketing, Digital Commerce, Business management or a related field, or equivalent practical experience.
• Demonstrated ability to manage multiple projects, meet deadlines, and maintain attention to detail in a fast-paced retail environment.
• Experience in consumer electronics, appliances, or retail/FMCG sectors is advantageous.
• Comfort working on-site in Johannesburg, Sandton and collaborating with both local and international teams.

Key Responsibilities

1. Ecommerce Platform Management

• Manage and optimize all online sales channels and ecommerce platforms.
• Maintain product listings, descriptions, images, and content accuracy.
• Ensure products are correctly categorized and merchandised.

2. Pricing & Promotions Management

• Execute pricing strategies.
• Manage online promotions and sales campaigns.
• Monitor competitor pricing and market trends.

3. Sales Performance Optimization

• Analyze sales trends and ecommerce performance.
• Implement strategies to increase revenue and profitability.
• Improve conversion rates and basket size.

4. Digital Merchandising

• Manage product visibility and placement across ecommerce platforms.
• Optimize online product catalogues to improve customer engagement and sales.

5. Analytics & Reporting

• Monitor website traffic, conversion metrics, and customer behaviour.
• Track and report on key ecommerce KPIs.
• Use data-driven insights to make business decisions.

6. Inventory & Availability Management

• Ensure stock availability and product accuracy online.
• Coordinate with supply chain and sales teams to minimize stock-outs.

7. Campaign Coordination

• Partner with Marketing to execute digital campaigns.
• Align online promotions with broader commercial objectives.

8. Stakeholder Management

• Work with internal departments and external partners.
• Coordinate implementation of new ecommerce features and initiatives.

9. Operational Excellence

• Troubleshoot ecommerce issues.
• Ensure seamless customer experience across all online channels.
• Maintain brand standards across platforms.

Top 10 KPIs for Performance Management

1. Online Revenue Growth
2. Ecommerce Sales vs Budget
3. Conversion Rate
4. Average Order Value (AOV)
5. Product Availability Rate
6. Website Traffic Growth
7. Gross Margin %
8. Cart Abandonment Rate
9. Customer Satisfaction (CSAT)
10. Project Delivery On-Time