Overview

E-commerce Operations Manager Jobs in Johannesburg at Smart Kitchen Co.

The purpose of this role is to motivate and inspire the store teams to create an environment that ensures an exceptional customer experience while managing the day-to-day operations. Daily and weekly tasks include people management, compliance with safety standards, monitoring of inventory levels and shrinkage, effective shift scheduling to optimise labour hours and efficiency, and roll-out of commercial campaigns within the assigned region of Gauteng.

What You’ll Do

Provide support to store teams

Coordinate and facilitate regular meetings of store teams for the purposes of training, communication and planning.
Provide support to Shift Leaders & Assistant Shift Leaders to assist them in creating and maintaining efficient, well informed and highly trained teams.
Ensure that all teams are trained on company SOPs, protocols, procedures and
systems

Oversee Regional Operations

Ensure that all stores have access to, and are made aware of, the latest versions of all SOP’s, policies and other operational processes and procedures and that out-of-date instructions are removed promptly
Maintain comprehensive knowledge of all SOP’s, policies and other operational processes and procedures in order to notice when stores are following operational instructions correctly
Complete all operational tasks and trackers as instructed by a member of the
management team in an accurate and timely manner
Pursue continuous operational improvements in the region

Demonstrate high levels of leadership

Lead with an entrepreneurial spirit that inspires out of the box thinking and shop owner mentality to impact business results
Act as a liaison between the store teams and head office by providing insights and feedback to drive enhanced efficiencies
Prioritise store performance issues, and immediately address any lapses in
compliance with company policies or loss of store profitability
Able to effectively lead through and adapt to change, taking the role of advocate in implementing any new systems including new ways of working.

Qualifications

What You’ll Bring

At least 3 years area / ops management experience in FMCG or hospitality managing multiple sites (non negotiable)
Relevant tertiary degree or diploma in retail management, hospitality, logistics or equivalent
The scale of our business would suit someone who has worked in a smaller independent retailer rather than a national retail chain
Fully computer literate in Google Workspace and other modern collaboration tools
High degree of commercial acumen
Good communication and collaboration skills, high levels of accuracy and attention to detail
Ability to build and maintain professional relationships and negotiate effectively
Organised and efficient with good time management
Able to solve problems independently, cope with volume and deadline stress
Valid driver’s license and own transport essential
Clear credit and criminal record

Job Types: Full-time, Permanent

Pay: R20 000,00 – R25 000,00 per month

Application Question(s):

Give us a brief overview of how many people and locations you managed at a given time.
Do you have a reliable vehicle?

Experience:

ecommerce management: 3 years (Required)

Location:

Johannesburg, Gauteng (Required)

Willingness to travel:

75% (Preferred)

Title: E-commerce Operations Manager

Company: Smart Kitchen Co.

Location: Johannesburg

 

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