Overview
E-commerce Customer Support Specialist Jobs in Port Elizabeth, Eastern Cape, South Africa at TalentPop App
Title: E-commerce Customer Support Specialist
Company: TalentPop App
Location: Port Elizabeth, Eastern Cape, South Africa
About Talentpop
TalentPop App is hiring! As a fully remote company, we’re committed to building high-performing teams that help leading e-commerce brands deliver exceptional customer experiences. If you’re looking for a long-term opportunity with a supportive company that values growth, collaboration, and excellence, we’d love to meet you.
E-COMMERCE CUSTOMER SUPPORT SPECIALIST
We’re looking for an experienced E-commerce Customer Support Specialist who is passionate about helping customers and creating positive experiences with every interaction. If you enjoy solving problems, communicating with people, and working in a fast-paced remote environment, we’d love to hear from you.
WHY YOU’LL LOVE WORKING WITH US
- Annual performance-based salary increases
- Paid time off
- Health and dental insurance or a monthly health stipend
- Holiday bonuses
- Permanent work-from-home setup
- Career advancement opportunities as we continue to grow
- A collaborative and supportive remote team culture
What You’ll Do
- Provide exceptional customer support through email, phone, live chat, and social media channels.
- Assist customers with product inquiries, order tracking, shipping updates, returns, exchanges, and general account concerns.
- Resolve customer issues efficiently while delivering a positive and professional experience.
- Maintain accurate records of customer interactions and follow established support processes.
- Collaborate with internal teams to ensure timely resolutions and a seamless customer experience.
- Consistently deliver thoughtful, high-quality responses that reflect our commitment to excellent service.
What We’re Looking For
- Excellent written and verbal English communication skills.
- At least 1 year of online or remote customer service experience.
- Experience supporting e-commerce customers is preferred.
- Experience with platforms such as Shopify, Gorgias, Zendesk, Freshdesk, or similar customer support tools is an advantage.
- Strong problem-solving skills with great attention to detail.
- Ability to multitask, stay organized, and thrive in a fast-paced environment.
- A customer-first mindset with a positive, solutions-oriented attitude.
Technical Requirements
- Personally owned desktop or laptop with an Intel i5 processor (or equivalent) or better.
- Reliable internet connection with a minimum of 25 Mbps upload and download speed.
- A quiet, distraction-free workspace suitable for handling customer interactions.
APPLICATION INSTRUCTIONS
To ensure your application is processed correctly, please follow these steps:
- When selecting the position, choose “Customer Service” from the list.
- When prompted for an application code, enter: CS.
If you’re ready to grow your career with a company that values your skills, supports your development, and recognizes your contributions, we’d love to welcome you to TalentPop App. Apply today and become part of a team that’s passionate about delivering exceptional customer experiences.