Overview
Duty Manager Jobs in Franschhoekvallei, South Africa at Phoenix Recruitment
Location: Franschhoekvallei
Luxury 5
* Hotel
at a
Wine Estate
close to
Franschhoek
is looking for a passionate and skilled
Duty Manager.
You will excel in this role if you are an
efficient, solutions driven individual
who enjoys fast paced and constantly changing challenges with a passion for
exceptional service
whilst maintaining a
high degree of operational delivery
.
Staff transport available from
Franschhoek, Paarl
and
Stellenbosch
Duties:
Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback
Deal with and or escalate guest challenges/complaints
Monitor guest feedback received at check-out and through digital platforms, driving improvements based on this feedback as discussed with Management.
Ensure that all guest facing teams maintain a professional and polished appearance by adhering to the company dress code.
Enforce a zero-tolerance disciplinary code, maintaining a high standard of
professionalism
across the team.
Work closely with Finance and Reservations teams.
Drive guest feedback to the relevant teams and schedule training on
challenging
feedback to improve service delivery.
Communicate occupancy changes or room moves to all departments to ensure proper staffing and
resource allocation
.
Conducting regular training on current and updated SOP’s and additional services implemented.
Drive the PIT check procedure (Pre/In/Post) to ensure all guest services are delivered accurately.
Manage the monthly reconciliation of Front Office External Supplier Accounts (external airport transfers etc.)
Manage O-status (zero balance) and Management Accounts
Minimize waste and control resources within the front office department.
Managing the Front Office floats (reception and “Forex”)
Ensure, enforce and maintain
Health and Safety standards
Requirements
:
Matric
Tertiary qualification in
Hospitality or Hotel Management
Minimum of
3 years Duty Manager
or
Assistant Hotel Management
experience
Previous 5
* Hotel experience
Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous
Valid Driver’s license
Computer skills including proficiency in the use of
Protel
&
MS Office
Sustainable quality and
attention to detail
Innovation
for results
Initiative and change agent
Teamwork
, cross organisational
collaboration
and building high performance teams
Managing uncertainty (ambiguity) and
adaptability
Ability to work shifts including
night shift.
Personal and professional integrity of the highest standard
Preference will be given to candidates from Franschhoek and neighbouring areas
Title: Duty Manager
Company: Phoenix Recruitment
Location: Franschhoekvallei, South Africa
Category: Hospitality / Hotel / Catering (Hotel Management, Hospitality & Tourism)
