Overview
Duty Manager Jobs in Plettenberg Bay, South Africa at Kendrick Recruitment
Duty Manager | Luxury Hotel Group | Plettenberg Bay
Salary: R15,000 – R16,000 (Negotiable Dependent on Experience) | Live-Out
Kendrick Recruitment is now seeking a Duty Manager for a renowned luxury hotel group based in Plettenberg Bay
. This position is ideal for a hands-on, service-oriented hospitality professional ready to play a key role in maintaining the high standards of a leading five-star property.
Minimum Experience and Qualifications
Required:
Grade 12
Post-matric hotel school qualification advantageous
2–3 years’ experience in a 5-star hotel or similar luxury environment
Proficiency in Opera PMS
Strong computer literacy
Prior experience in a leadership or supervisory role
Excellent verbal and written communication skills
High level of English proficiency
Strong planning and organizational skills
Ability to train, develop, and motivate a team
Energetic, enthusiastic, and guest-focused attitude
Team player with a positive mindset
Willingness to work shifts, weekends, and public holidays
Own transport preferable
Key Responsibilities:
Manage and oversee daily hotel operations
Ensure all service standards and procedures are consistently upheld
Handle guest complaints, feedback, and special requests professionally
Oversee guest comment management and guest satisfaction tracking
Maintain a high level of leadership, trust, and accountability
Respond to emails and guest inquiries promptly and effectively
Maintain in-depth knowledge of room categories and hotel facilities
Assist with guest account management and billing queries
Operate the hotel’s Property Management System (Opera)
Conduct guest check-ins and check-outs
Manage switchboard operations and direct calls as required
Handle restaurant bookings and hotel reservations
Support F&B department during peak meal times
Liaise between departments to ensure smooth and seamless guest service
If you meet the requirements and are looking for an exciting opportunity to work with a top-tier hospitality brand in one of South Africa’s most scenic locations, we invite you to send your CV to Kendrick Recruitment.
Title: Duty Manager
Company: Kendrick Recruitment
Location: Plettenberg Bay, South Africa
Category: Hospitality / Hotel / Catering (Hotel Management, Event Manager / Planner, Hospitality & Tourism)
