Overview
Dutch Claims Administrator Jobs in Cape Town, South Africa at The Legends Agency
Dutch Claims Administrator
Join a specialist insurance services provider supporting Dutch-speaking clients from Cape Town.
Customer Services | Office-based (Epping) | R15,000 – R18,000 | Mon – Fri, 08h00 – 16h45
About Our Client
Our client is a reputable and growing international service provider that supports insurance clients in the European market. Based in Epping, Cape Town, they focus on delivering efficient and client-centric support to Dutch-speaking customers. The company valuesprofessionalism, service excellence, and providing a stable and growth-oriented work environment for its team. This is an opportunity to join a close-knit team committed to operational excellence in claims administration.
The Role:
Dutch Claims Administrator
This is an office-based role within the customer service department. You will be responsible for managing the full life cycle of insurance claims from Dutch-speaking clients, recording, processing, following up, and finalizing each case in accordance with the insurer’s procedures and standards. You will act as the key point of contact, ensuring a smooth claims experience for clients.
Key Responsibilities
Receive and process client claims via phone and email.
Assess claims in accordance with insurer guidelines and internal procedures.
Communicate claim outcomes and reimbursement proposals directly to clients.
Maintain accurate claim records and ensure adherence to administrative protocols.
Collaborate with team members to ensure claims are handled efficiently and resolved timeously.
Use internal systems and office tools for data entry, follow-ups, and reporting.
Deliver excellent service to enhance client satisfaction and company reputation.
About You
At least 1 year of experience in claims processing, admin procedures, or customer support.
Matric or equivalent (Bachelors /High School Certificate).
Fluent in written and spoken Dutch (required).
Good command of English, both written and spoken.
Proficient in using the internet and office productivity tools.
Strong organizational and administrative skills.
Able to work independently and demonstrate initiative.
Reliable with a stable work history.
Based in Cape Town, Western Cape.
Title: Dutch Claims Administrator
Company: The Legends Agency
Location: Cape Town, South Africa
Category: Administrative/Clerical (Data Entry), Insurance
