Overview
Dispatcher: Luxury Vehicles – FTC 12 Months (Cape Town) Jobs in City of Cape Town, Western Cape, South Africa at ZEDA Limited
Title: Dispatcher: Luxury Vehicles – FTC 12 Months (Cape Town)
Company: ZEDA Limited
Location: City of Cape Town, Western Cape, South Africa
Core purpose of the role
To ensure transfers and disposals have been allocated fairly and accurately as well as detect and resolve exceptions to the daily manifest for Chauffeur Drive.
Key deliverables and outputs
Strategic/Financial
- All New chauffeur drive bookings are picked up and booked to maximise revenue and rentals.
Operational
Check Manifest
- Create customer bookings and amend them when required
- Prepare and plan for all transfers and allocate the necessary resources
- Ongoing attention to all bookings to ensure all customers are transferred on time
- If there are any unallocated bookings, allocate to Chauffeurs timeously to transfer
- Communicate timeously, clearly and well with chauffeurs and colleagues
- If shortage of vehicles, escalate to Supervisor timeously and propose solution
- If shortage of Chauffeurs, escalate timeously to Supervisor and propose solution
- Monitor manifest for new bookings continuously and liaise with chauffeur to fulfill
- Awareness of dead legs and limit where possible
- If the Chauffeur is unable to complete the transfer, de-allocate, re-allocate to another Chauffeur and communicate with Chauffeur
- Check manifest for special requests for all bookings and inform Chauffeur timeously (e.g., itinerary, baby seats, trailers, special remarks from customer)
- Obtain itineraries for chauffeurs on disposal when not supplied.
Shift Handover
- Prepare and handover shift to colleagues to ensure smooth running of the operation
- All queries are resolved before end of shift or escalated to supervisor where necessary.
General Administration
- All incidents are reported to supervisor and added on AS400 (e.g., no shows, lost property, service incidents, enquiries, remarks in bookings)
- Service incidents escalated to Supervisor and remark added to booking.
Stakeholders (internal & external customers, suppliers, shareholders, communities)
- Attend all team huddles and other team meetings as scheduled
- Attend all training sessions or information sessions
- Read and explore Zeda Connect to gain information.
Internal and External Stakeholders
The role requires close engagement and collaboration with key internal and external stakeholders.
Internal stakeholders
ALC Fleet team, ALC Call Centre team, ALC Supervisors, ALC Managers and Avis team.
External stakeholders
External Avis Customers, Emirates Employees.
Academic Qualifications
Essential:
- Matric
- Valid Driver’s License.
Advantageous:
- Post Matric Qualification.
Work Experience
Essential:
- Operations Experience.
Advantageous:
- Previous Dispatch experience
- Previous Car Rental experience.
This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.
If you have not heard anything from us after 2 weeks of applying, please consider your application unsuccessful. Applications closing date 09/07/2026