Overview
Dispatch Controller Jobs in Pinetown, South Africa at Value Logistics
Location: Pinetown
Purpose of the Job
Carry out tasks within dispatch or as allocated in the operation to ensure that the dispatch activities are carried out as per Value and customer requirements.
Key Responsibilities
Process
Ensure that the Standard Operating Procedures are known, understood, trained on, and maintained to ensure that the dispatch procedures are carried out correctly
Understand and know how to make use of the various systems in the business
Ensure effective planning of outbound stock is conducted daily as per the volumes to be dispatched
Ensure effective planning of staff requirements to manage expected volumes
Ensure that picking is planned correctly in order to meet volume requirements
Ensure that sufficient materials and equipment are available to effectively carry out the dispatching tasks
Ensure that all stock is handled in a manner that maintains the condition of the stock and its packaging, as well as any specific requirements of the products
Carry out investigations where required for discrepancies in documentation, vehicles, seals, or products upon dispatch
Communicate issues with the customer where necessary
Resolve all issues within 24 hours
Escalate all issues that cannot be resolved to the respective Manager
Arrange vehicles when required to ensure that vehicles are booked and available on time for dispatching stock
Ensure that the handover of stock to other operations is controlled as per the respective system processes
Ensure that all loading procedures, when carried out, are done so correctly as per the required procedures
Ensure that all loads dispatched from the warehouse are properly secured prior to departure
Ensure that the WIP report is managed and maintained on a daily basis
Ensure that control of all documentation is maintained at all times and that all filing is up to date
Analyse dispatch statistics from reports and use the information to take action as required
Quality, Health and Safety, and KPIs
Ensure that dispatch KPIs are known, understood, measured, managed, maintained, and reported on monthly
Ensure NCRs/NCPs and IOs are raised daily
Ensure that all NCRs/NCPs and IOs are closed off within the required lead times (5 working days)
Ensure standards of Health and Safety are maintained and that the requirements of the Occupational Health and Safety Act are adhered to
Ensure that all monthly checks are carried out as required
Maintain housekeeping standards on a daily basis
Assist in relevant operations/operational functions as required
Minimum Requirements
Grade 12 (Matric)
Degree/diploma in supply chain/warehousing field beneficial
3 years of relevant experience within the warehousing environment
Skills Required
Administrative capabilities
Computer skills
Ability to solve discrepancies when highlighted
Ability to identify discrepancies in terms of stock condition and quantity
Good communication skills
Planning skills
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Title: Dispatch Controller
Company: Value Logistics
Location: Pinetown, South Africa
Category: Management (General Management)
