Overview
Digital Sales & Operations Assistant Jobs in South Africa at Cherry Assistant
Title: Digital Sales & Operations Assistant
Company: Cherry Assistant
Location: South Africa
We are hiring a Digital Sales & Operations Assistant for an automotive service company in the detailing and ceramic coating industry. This is a part-time remote role for a U.S.-based company. This role is ideal for a tech-savvy, highly organized professional who thrives on variety—expertly balancing behind-the-scenes administrative tasks with responsive, polished client communication via phone and text.
Key Responsibilities
- Handle administrative tasks including processing warranty claims and general branch administration
- Respond to inbound customer inquiries through phone calls, text messaging, and digital communication channels
- Send pre-built service estimates, pricing templates, and invoices to potential and current customers
- Guide customers through the process from initial inquiry to appointment booking and scheduling
- Manage and organize leads within the company CRM system
- Follow established workflows and messaging templates to ensure consistent communication
- Respond quickly to incoming inquiries and maintain ongoing conversations with prospects
- Answer incoming phone calls when needed and collect customer information
- Provide basic service information and assist customers with booking appointments
- Maintain accurate records of customer interactions and updates in the CRM
- Collaborate with the internal team to ensure smooth scheduling and customer experience
- Monitor ongoing conversations with prospects who may take days or weeks to book services
Required Qualifications
- 2+ years of experience in customer service, sales support and administrative support
- 2+ years experience using CRM or shop management platforms
- Familiarity with appointment scheduling and lead management processes
- Strong written communication skills for text-based customer interactions
- Ability to follow established processes and workflows
- Strong multitasking and organization skills to balance administrative workflows with client support
- Ability to work independently in a remote environment
- Comfortable working with inbound leads and managing multiple conversations simultaneously
Preferred Qualifications
- 2+ years experience in automotive services, detailing, or service-based businesses
- Conservative Brand Alignment: The ideal candidate understands and respects a traditional corporate/family culture.
Required Skills & Tools
- Shopmonkey or similar shop management software
- Basic CRM management and lead tracking (GoHighLevel, or similar)
- Text messaging and digital communication tools
- Google Workspace (Docs, Sheets, Gmail)
- Fast typing and efficient computer navigation
Schedule & Pay
- Part-time position; U.S.-business hours in the Pacific Time Zone (9:00am – 1:00pm)
- This is a fully remote job for a U.S.-based company
- Pay ranges from R7,000 to R8,500 per month.
- Annual raises, confirmed holidays, and PTO.
System Requirements
- Internet speed of at least 20 Mbps
- Computer with a 2.4 GHz processor or higher
- 8 GB of RAM or higher
- Windows 10 or newer, or Mac OS X 10.10 or newer
- HD 720p webcam
- Headset with a microphone
- Dual monitors
Benefits
- Competitive pay rates
- The company provides a US phone number and business email address
- Enjoy the flexibility of working remotely, from home or any location of your choice
- Eliminating commute time
- Consistent work with the same clients, fostering long-term professional relationships
- Opportunities for career advancement, dependent on the client
- Stable work hours and consistent pay
- A supportive and inclusive work environment that values diversity and individual growth
If you are a motivated and tech-savvy communicator who enjoys helping customers and managing digital operations in a fast-paced environment, we encourage you to apply and become part of a growing team.