Overview
Desktop Support Specialist Jobs in City of Cape Town, Western Cape, South Africa at Atain
Title: Desktop Support Specialist
Company: Atain
Location: City of Cape Town, Western Cape, South Africa
Position: Desktop Support Executive
Location: Cape Town
Mode: 12 Months Contract
Work from Office
Rotational Shifts
Job Description
Candidate having good Service Now, excel and ppt knowledge, shall be preferred
Basic ITIL and good communication Skills is necessary for the role
Acting as a point of contact to support service users and identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Support Problem Identification
Advise users on appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Provide essential online security advise and support
Receives and handles requests for service, following agreed procedures
Promptly allocates calls as appropriate
Logs Incidents and Service Requests and maintains relevant records
Identifies and classifies incident types and service interruptions
Records Incidents cataloguing them by symptom and resolution
Acts under guidance to record and track reliability data for your services
Delivering Customer Services through multiple channels including human, digital, self-service and automated
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.