Overview
Desktop Support Engineer Jobs in Johannesburg, South Africa at Boardroom Appointments
Minimum Requirements:
2-3 years’ experience in an IT-related position
A+ and N+ Qualifications
Required Experience:
Demonstrated experience in a support desk role within an ICT service provider or contact centre environment
Demonstrated client service experience
Demonstrated working experience in an IT helpdesk or support desk environment
Demonstrated experience working with help desk/ticketing software
Responsibilities:
Experience performing daily system monitoring and health checks for various products (i.e., network, security, etc.)
Triaging alerts and reporting incidents
Analyzing real traffic and associated artifacts: malicious, normal, and application traffic, and demonstrating the ability to differentiate malicious traffic from false positives
Correlating data points and determining if an event or incident (i.e., security or network) has occurred
Experience withup-to-datesecurity best practices and hardening as it relates to protecting enterprise environments from the latest threat landscape
Understanding of how DNS works for both legitimate and malicious purposes
Understanding network protocols and traffic flow in an enterprise environment
Ability to communicate clearly (both verbal and written). Required to work day and night shifts.
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Title: Desktop Support Engineer
Company: Boardroom Appointments
Location: Johannesburg, South Africa
Category: IT/Tech, Customer Service/HelpDesk
