Overview
Deskside Technician Jobs in Johannesburg, South Africa at Happy Elephant
Position: Deskside Technician )
The Deskside Technician will provide client specific IT support to the End Users, handle IT related problems in order of priority and within the optimum time scale, in accordance with procedures and project SLA’s.
This role will require an individual to solve customer support issues by visiting the customer’s location and may involve supporting multiple facilities.
Deskside Technicians interface with the Service Desk and other support teams to achieve the deliverables supporting the IT Services contract. Candidates will be required to have basic PC support knowledge and experience with common support tools.
Required competence, experience and education:
English and local fluency
2-3 Years experience in an IT Support Role
PC (Desktops / Laptops) – Hardware and Software Troubleshooting
Ability to resolve Windows 7 and Windows 10 Operating System Errors
Basic Network troubleshooting skills and knowledge
Proficient in Microsoft Office latest Suites
Understanding of Symantec Endpoint Protection software
ITSM Tool Set (Ticket Management Software) preferred
Correctly track incidents and calls timely and accurately
Basic Knowledge of Microsoft Active Directory
Implement virus detection and eradication procedures
Diagnose printer and other peripheral device failures and implement solutions
Provide installation and upgrade services of supported hardware and software
Hardware installation, movement and de-installation
Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.)
Support of key engineering applications at use within the business
Basic support of tablets / smart devices
Candidates need to be flexible, efficient and able to work independently
Ability to communicate technical information to non-technical audiences
Strong sense of customer service
Good organizational skills
Excellent Verbal and Written Communication Skills
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Title: Deskside Technician
Company: Happy Elephant
Location: Johannesburg, South Africa
Category: IT/Tech (Desktop Support, IT Support, Technical Support, HelpDesk/Support)
