Overview
Deputy General Manager Jobs in Durban, KwaZulu-Natal, South Africa at ExecutivePlacements.com
Title: Deputy General Manager
Company: ExecutivePlacements.com
Location: Durban, KwaZulu-Natal, South Africa
Recruiter:
TalentLink
Job Ref:
1721150852
Date posted:
Tuesday, April 7, 2026
Location:
Hillcrest, South Africa
SUMMARY:
POSITION INFO:
- Support the General Manager in the day-to-day operations of the resort
- Oversee and coordinate all departmental operations to ensure efficiency and service excellence
- Ensure compliance with all relevant safety regulations, codes, and industry standards
- Conduct regular inspections to identify maintenance needs, safety concerns, and areas for improvement
- Supervise Heads of Departments and monitor performance against company policies and procedures
- Manage and control all resort assets effectively
- Oversee the performance and productivity of all staff and contracted personnel
- Monitor guest feedback across platforms such as social media, online review sites, and internal surveys
- Address and resolve guest complaints and queries in a professional and timely manner
- Initiate internal audits and implement continuous improvement strategies
- Ensure all staff are adequately trained and fully competent in their roles
- Oversee guest services, entertainment programmes, and resort facilities to ensure high standards are maintained
- Implement and manage operational systems, structures, and processes as required
- Prepare and manage reports in line with company policies and procedures