Overview
Deputy General Manager Jobs in Plettenberg Bay, South Africa at Craven Cottage CC
Duties
- Support the General Manager in the overall operation of the hotel
- Lead and manage FOH and BOH teams, ensuring smooth daily operations
- Maintain high standards of guest service and satisfaction
- Handle guest queries, complaints and service recovery professionally
- Oversee staff scheduling, performance and daily supervision
- Ensure compliance with health, safety and operational standards
- Monitor operational efficiency, stock control and cost management
- Assist with training, development and team motivation
- Step in to manage the hotel in the absence of the General Manager
Requirements
- Grade 12
- Relevant qualification in Hospitality Management
- Minimum 3 years’ experience in a hotel supervisory or management role
- Strong leadership and team management skills
- Hands‑on approach with a willingness to be involved in all areas of the business
- Energetic, positive and solution‑driven mindset
- Excellent communication and interpersonal skills
- Ability to perform well under pressure in a busy hospitality environment
- Strong organizational and problem‑solving abilities
- Natural leader who leads from the front (not from behind a desk)
- Able to balance guest experience with operational efficiency
- Team player who supports and motivates staff across all departments
- Looking to grow within a dynamic and evolving hotel environment
On Offer
- Competitive salary R28,000 – R30,000 (gross)
- Opportunity to grow within a developing 4
* property - Exposure to all aspects of hotel operations
- Supportive management environment
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Title: Deputy General Manager
Company: Craven Cottage CC
Location: Plettenberg Bay, South Africa
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