Overview
Debt Mediation Collections Agent and Administrator Jobs in Cape Town at RS LEGAL
Join Our Growing Team! Opportunities in Debt Solution management
RS FINANCIAL SERVICES is a leading firm specializing in debt management solutions, including debt review and debt mediation. We are dedicated to providing ethical and effective solutions to help individuals and businesses regain financial stability. Our team is committed to making a positive impact on the lives of our clients through expert advice and compassionate support.
We are seeking a highly motivated and experienced Collections Specialist to join our dynamic team. The ideal candidate will have a strong background in collections, specifically within the debt mediation and debt review environments. You will be responsible for managing a portfolio of accounts, engaging with clients, and facilitating payment arrangements that align with debt restructuring plans.
Key Responsibilities
* Manage a portfolio of debt review and debt mediation accounts, ensuring timely and consistent communication with clients.
* Conduct effective collections calls, adhering to all regulatory guidelines and ethical practices.
* Negotiate and facilitate sustainable payment arrangements, including debit order mandates, in line with agreed-upon debt restructuring plans.
* Educate clients on the debt review and debt mediation processes, their rights, and obligations.
* Maintain accurate and detailed records of all client interactions and payment statuses.
* Collaborate with internal departments (e.g., legal, client services) to resolve complex account issues.
* Monitor account performance and identify potential risks or opportunities for improved collections.
* Ensure compliance with the National Credit Act (NCA) and other relevant legislation.
Requirements
* Minimum of 2 years experience in collections, with a specific focus on debt review and/or debt mediation.
* Proven track record of achieving collections targets and maintaining high client satisfaction.
* In-depth knowledge of the National Credit Act (NCA) and the debt review process.
* Excellent negotiation, communication, and interpersonal skills.
* Strong empathy and ability to handle sensitive financial situations with professionalism.
* Proficient in using collections software and CRM systems.
* Ability to work independently and as part of a team in a fast-paced environment.
* High level of integrity and commitment to ethical practices.
What We Offer:
* Competitive salary and performance-based incentives
* Comprehensive benefits package, including health insurance and provident fund
* Opportunities for professional development and career growth
* Supportive and collaborative work environment
* Modern office facilities
How to Apply
Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience to [email protected] by 20 June 2025 . Please include “Collections Specialist Application” in the subject line.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Type: Full-time
Pay: R5Â 000,00 – R7Â 000,00 per month
Application Question(s):
1.Do you have prior experience working in debt collection or a similar financial role? If yes, briefly describe your responsibilities you managed.
2. Are you familiar with the relevant debt collection laws and regulations? Please explain your level of understanding or experience with compliance.
3. This role often requires dealing with difficult or distressed clients. How do you typically handle high-pressure conversations while maintaining professionalism and achieving collection targets?
Work Location: In person
Title: Debt Mediation Collections Agent and Administrator
Company: RS LEGAL
Location: Cape Town
