Overview
Debt Collections Call-Centre Agent Jobs in Johannesburg, Gauteng 2031 at khumalo masondo attorneys
Role Overview
You will recover outstanding consumer and commercial balances on behalf of blue-chip clients while maintaining the firm’s reputation for respectful, ethical engagement. Success is measured by right-party-contacts (RPCs), promise-to-pay conversions, kept-promise rates and compliant call quality scores.
Key Responsibilities
Outbound & inbound calling – reach daily dial targets, verify consumer identity, negotiate sustainable repayment arrangements.
Account management – update CRM notes, set follow-ups, issue Section 129/Section 130 notices where mandated.
Regulatory adherence – apply NCA, Debt Collectors Act, POPIA and client-specific mandates on every interaction.
Dispute resolution – investigate queries, obtain supporting documentation, and escalate complex legal matters.
Payment monitoring – track due dates, trigger reminders/SMS, hand over for legal escalation when required.
Performance reporting – maintain 98 %+ data accuracy; contribute to weekly team reviews and process-improvement workshops.
Minimum Requirements
-Education : Grade 12 / Matric (NQF Level 4). A recognised Debt Collections, Credit Management or Call-Centre certificate is advantageous.
Experience : ≥ 1 year proven outbound collections or credit control in a high-volume environment (legal, banking, telco, or retail finance).
Compliance Literacy: Familiar with NCA, Debt Collectors Act, POPIA and FAIS principles.
Languages: Excellent spoken & written English plus at least one South African language (isiZulu, Sesotho, Setswana, Afrikaans, etc.).
Soft Skills: Confident negotiator, resilient under pressure, numbers-driven, empathetic listener, disciplined in follow-through.
Clearances: Clean criminal record; willing to undergo credit check and voice-stress/ITC screening.
Desirable Extras
Previous exposure to attorney-led collections or legal handover processes.
Track record of exceeding monthly cash collected and keeping promise KPIs.
Experience setting up debit-order or DebiCheck mandates.
Familiarity with dispute logging portals of major credit bureaus (Experian, TransUnion).
Job Type: Full-time
Work Location: In person
Title: Debt Collections Call-Centre Agent
Company: khumalo masondo attorneys
Location: Johannesburg, Gauteng 2031
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