Overview
Debt collection agent Jobs in Johannesburg, South Africa at Parcelhero
Parcel Hero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, deliveringinnovative solutionsto ensure exceptionalcustomer care. As aforward-thinkinganddynamicbusiness, we offer excellentcareer growth opportunities.
In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.
At Parcel Hero, we foster acollaborativeandinnovativeculture where every team member’s voice matters. We’re afast-paced, remote-first company that values initiative,adaptability, and a strong sense of ownership. If you’re someone who thrives in adynamic, ambitious, andforward-thinkingteam, you’ll fit right in with us.
The role
We are seeking an enthusiastic and highly motivated Debt Collector with experience collecting both consumer and business debt (primarily consumer).
This role involves contacting consumers and small businesses regarding outstanding debts related to their parcel deliveries. It’s an emotive subject that requires a degree of finesse to defuse any emotional response and agree either full payment or a payment plan.
You will be responsible for locating debtors if phone numbers are invalid, and also processing legal documents if we need to take court action to recover our debt.
Responsibilities
Accurately identify, locate and contact debtors about their payment status
Plan a course of action to recover outstanding debts
Account tracking to identify any outstanding debts
Excellent negotiation skills and telephone manner in dealing with various types of consumers
Ability to handle customer queries and complaints
Build trusted relationships with debtors with the aim to avoid any future issues
Regularly update the database on account status
Preparation and submission of our legal cases for unpaid debts
Skills And Competencies
At least one year of experience collecting consumer debt
At least 2 years experience collecting business debt
Excellentcommunication skillsand a skilled negotiator
A keen eye for detail and strong organisational skills
Excellent telephone manner
Knowledge of the procedures and legal requirements necessary when debtors do not meet their payment obligations
Should be comfortable with Excel, Outlook & Word
The detail
8:30am to 5pm Mon-Fri (GMT)
20 days holiday per year + your birthday off
You work as a contractor and are responsible for your own tax
You need a min 20 MB broadband line, and your own PC/Laptop and headset
#J-18808-Ljbffr
Title: Debt collection agent
Company: Parcelhero
Location: Johannesburg, South Africa
Category: Customer Service/HelpDesk
