Overview
CX Team Lead; Gladly Expert – Elevate E‑commerce Jobs in Soweto, South Africa at TalentPop App
Position: CX Team Lead (Gladly Expert) – Elevate E‑commerce Support
Talent Pop is seeking a Customer Service Team Lead to motivate, mentor, and elevate our support teams for ecommerce brands. The role requires hands-on leadership with Gladly, coaching, and performance management to drive KPIs.
You will lead a team of agents, conduct regular coaching, review performance bi-annually, and foster a high-performance culture while ensuring exceptional customer experiences for clients in a fast-paced environment.
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Title: CX Team Lead; Gladly Expert – Elevate E‑commerce
Company: TalentPop App
Location: Soweto, South Africa
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