Overview
Customer Support Representative Jobs in Randburg, South Africa at Infosys South Africa
Location: Randburg
Bilingual Customer Support Agent (French & English)
Location:
Johannesburg, South Africa (Work from Office)
About Us:Join our dynamic team at Infosys South Africa, where we believe in making insurance simple, accessible, and fun! We’re looking for enthusiastic individuals who are passionate about customer service and have a knack for solving problems with a smile.
What You’ll Do:
Be the Voice of Our Company: Handle inbound and outbound calls with flair, providing top-notch support to our valued customers.
Multilingual Magic: Use your excellent spoken and written French and English skills to assist customers from diverse backgrounds.
Problem-Solving Pro: Address customer inquiries and issues related to insurance products and services, ensuring a smooth and satisfying experience.
Team Player: Collaborate with colleagues to improve processes and enhance customer satisfaction.
Flexible Shifts: Work CET hours with shifts split accordingly to ensure we’re always there for our customers.
What We’re Looking For:
Educational Background: Minimum HSE holder/Matric or any relevant qualification
Experience: Previous experience in BPO, customer service, and handling inbound and outbound calls is a must.
Insurance Savvy: A background in insurance is preferred and will give you a head start.
Communication Skills: Fluency in French is essential, along with excellent spoken and written English.
Availability: Willingness to work CET hours with flexible shifts.
Why Join Us?
Growth Opportunities: We believe in nurturing talent and providing opportunities for career advancement.
Supportive Environment: Work in a friendly and supportive team that values your contributions.
Exciting Challenges: Every day is different, and you’ll never be bored with the variety of tasks and challenges you’ll face.
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Title: Customer Support Representative
Company: Infosys South Africa
Location: Randburg, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual), Language/Bilingual (Bilingual)
