Overview
Customer Support Engineer Jobs in Johannesburg, Gauteng, South Africa at Do Pro Healthcare
Title: Customer Support Engineer
Company: Do Pro Healthcare
Location: Johannesburg, Gauteng, South Africa
Company Description Do Pro Healthcare delivers professional healthcare solutions, with a strong focus on technology for the aesthetics and radiology industries. The company represents leading international brands such as Cutera, TheGlobalBeautyGroup, iLood, and Forlle’d, and provides technical support services for other multinational partners. Do Pro Healthcare is committed to high-quality service delivery and reliable technical expertise. Team members work in a performance-driven environment where attention to detail and customer satisfaction are central to success.
Role Description The Customer Support Engineer is a full-time, hybrid role based in Johannesburg, with a combination of on-site work and some work-from-home flexibility. This role involves providing technical support to healthcare and aesthetic clients, including responding to customer inquiries, diagnosing issues, and resolving hardware and software problems. Day-to-day activities include troubleshooting equipment, coordinating field service visits, performing installations and maintenance, and documenting support cases. The Customer Support Engineer will collaborate closely with internal teams and partner brands to ensure timely solutions, clear communication, and a high level of customer satisfaction. The role also includes training customers on proper use of equipment and following company procedures to uphold service quality standards.
Qualifications
- Strong customer-facing skills, including Customer Support and Communication abilities.
- Technical proficiency in Troubleshooting and Technical Support for medical, aesthetic, or radiology equipment.
- Experience in Field Service activities, such as on-site maintenance, installation, and repair.
- Relevant technical qualification or diploma in electronics, biomedical engineering, IT, or a related field.
- Ability to interpret technical manuals, service documentation, and diagnostic reports.
- Proficiency with basic diagnostic tools, software interfaces, and ticketing or CRM systems.
- Strong problem-solving skills, attention to detail, and ability to work independently and in a team.
- Valid driver’s license and willingness to travel to client sites in and around Johannesburg when required.
- Prior experience in healthcare, aesthetics, or radiology technology support is an advantage.