Overview
Customer Support Consultant – Finance/Accounting Jobs in Cape Town, South Africa at Ananzi
Customer Support Consultant (POS
25016)
Location: Somerset West
Salary: R 18 000 to R 23 000 per month (negotiable – depending on your experience)
Requirements:
Training/Educator or Consulting experience
Bachelor’s Degree in Accounting or at least 3 years of bookkeeping experience
Proficiency in Microsoft Word, Outlook, PowerPoint, and Accounting software packages
Excel proficiency (intermediate)
Customer service/support experience will be advantageous
Previous experience in the Property/Rental sector will be an advantage
Responsibilities:
Creating and managing training plans with customers
Reporting on training progress of all customers that are in training
Work directly with clients to effectively coordinate each training project to completion
Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track
Provide system training to customers
Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
Assist with preparing data and uploading onto the system for new customers
Closing Date: 16 February 2025
To apply for this position: Send MS Word format CV to
****** and use POS
25016 – Customer Support Consultant in the subject line
#J-18808-Ljbffr
Title: Customer Support Consultant – Finance/Accounting
Company: Ananzi
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Customer Success Mgr./ CSM)
