Customer support and administration representative

Overview

Customer support and administration representative Jobs in Cape Town, Western Cape, South Africa at First Quad

Title: Customer support and administration representative

Company: First Quad

Location: Cape Town, Western Cape, South Africa

This role is to support customers on healthcare programmes and ensure smooth running of all the required background services and communications.

Responsibilities

Support our growing customer support team

Placing customer orders and assisting customers to place their own orders

Managing communication with health care teams

Managing the administration of our app 

Supporting onboarding and administration of our services 

Providing cover to other members of the programme support team as needed 

Manage the administration of compliance systems and processes 

Skills and Qualifications

Strong work ethic and attention to detail

Comfortable with digital technology and excellent computer skills: as a predominantly digital company you will be required to assist customers with app queries and be able to log information on various platforms 

Competent in Google Workspace or MS Office

Excellent communication, spoken and written: fluent in English and able to articulate easily via variety of mediums (emails, SMS, phone call)

Active listening: able to listen and understand, make the customer feel heard and ask relevant questions

Problem solving: able to identify problems and work through logically to come up with a solution.

Good time management: be organised and able to manage your time efficiently

Be able to work as part of a team