Customer Support Agent

Overview

Customer Support Agent Jobs in Cape Town, South Africa at Social Discovery Group

Social Discovery Group  (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online

communication

platforms focusing on AI, game mechanics, and video streaming – , Date My Age , Dil Mil, Kiseki, and others.  

SDG invests in IT startups around the world.  Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others. We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally

impactful

social discovery products. Our international team of 1200 professionals and digital nomads works all over the world.  

Our teams of digital nomads  work remotely from  Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE,  Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.  In August 2024, we achieved  Great Place to Work US Certification!  This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks.

We are looking for a  Customer Support Agent  to join or team! Are you the perfect candidate? Check here! You are  fluent in English   You have experience working with international customers You have fast typing skills in English You are a quick learner and you can absorb large volumes of information You can psychologically analyze people and be sensitive to their emotions You can swiftly navigate through difficult situations and adapt to fluctuating circumstances You can come up with and provide professional solutions to complicated cases You are stress resistant, energetic and never hesitant to show initiative You have a ‘can-do’ attitude and you believe that ‘everything is possible’ You can provide an outstanding quality service So what is this role all about?

Consulting our customers on all raised questions related to our websites Working timely, speedily and effectively with customer requests Resolving all customer issues with the goal of

customer retention

Promoting our websites to the customers upon opportunity Maintaining a high level of service quality What’s being offered? A 5/2 working schedule in one of the three available :shifts We are looking to fill in 3 different shifts:  10PM-7AM GMT+2 7AM-5PM GMT+2 2PM-11PM GMT+2 REMOTE OPPORTUNITY  to work full time;

7

wellness

days per year (available immediately). 20 Vacation Days per year (available after 3 months of probation). $1000 USD reimbursement for workplace equipment (after 3 months probation). 50% reimbursement of eligible medical bills up to $1000 USD per calendar year (available after 3 months probation). Sounds good? Join us now!

Title: Customer Support Agent

Company: Social Discovery Group

Location: Cape Town, South Africa

Category: Customer Service/HelpDesk (Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM)