Overview
Customer Success Representative Jobs in South Africa at Somewhere
Position: Customer Success Representative – 11827
Position: Customer Success Representative
Working hours:
Business hours in EST
Salary up to 1,400 USD ​​​​​​​plus commission based on sales performance.
About the company:
Started in 2012, and we have been growing in leaps and bounds since then. We have a total of over 100 years of combined experience in the HVAC industry. We are a family-owned business that focuses on quality and making sure we do the job right no matter what heating or air conditioning services our customers require.
About the role:
We are looking for two enthusiastic and customer-focused Customer Success Representatives to join our team. This is a remote role based in South Africa, working in alignment with Eastern Standard Time (EST) business hours. You will be responsible for providing exceptional service to our customers in a fast-paced environment, assisting with various customer-related tasks, and contributing to the overall success of the company.
If you have a strong background in customer service, multitasking, and basic sales skills, we want to hear from you!
Key Responsibilities:
Customer Engagement:
Serve as the primary point of contact for customers via inbound and outbound calls, ensuring all inquiries are answered promptly and professionally.
Scheduling and Support:
Manage customer appointments, including scheduling and coordinating with the parts department for timely service.
Sales Support:
Assist customers with upselling and following up on estimates to help maximize revenue opportunities.
Service Titan Usage:
Use Service Titan software to manage calls, track customer data, and ensure accurate record-keeping of all customer interactions.
Permit and Documentation:
Process necessary permits and support documentation as required by the company.
High-Pressure Environment:
Perform efficiently under pressure during peak AC season (May – October), while maintaining composure and professionalism.
Collaboration:
Work alongside other team members, including management, to improve customer satisfaction, reduce churn, and ensure smooth operations.
Qualifications:
Experience:
3+ years of customer service experience, preferably in a high-pressure environment.
Skills:
Strong verbal and written communication skills
Tech Proficiency:
Comfortable using basic computer systems and CRM tools (such as Service Titan, Salesforce, Zendesk, etc.).
Sales Abilities:
Ability to upsell and follow up on estimates; basic sales skills are a plus.
Personality:
Motivated, outgoing, and able to handle stressful situations with a calm and positive demeanor.
Multitasking:
Strong multitasking abilities in a fast-paced setting, ensuring all tasks are completed on time and with attention to detail.
Remote Work:
Must be able to work remotely from South Africa while aligning with EST business hours.
Preferred Skills:
Experience:
Familiarity with the AC industry or similar technical fields.
Language:
English
Software Knowledge:
Familiarity with software tools used for customer service or call management.
Why Join Us:​​​​​​​
Growth Opportunities:
This is an exciting role with ample room for career development and learning.
Supportive Environment:
Be part of a motivated, outgoing team that values customer satisfaction and fosters a positive work culture.
Title: Customer Success Representative
Company: Somewhere
Location: South Africa
Category: Customer Service/HelpDesk (Customer Success Mgr./ CSM, Customer Service Rep, HelpDesk/Support, Bilingual)
