Overview
Customer Success Manager – Healthcare Industry Jobs in Durban, South Africa at RELX
Join us in shaping a more just world.
About Us
Elsevier, a part of RELX, is a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. We combine quality information and vast data sets with analytics to support visionary science and research, healtheducationand interactive learning, as well as exceptional healthcare and clinical practice.
About the Role:
Elsevier Clinical Solutions is a technology and information solutions business focused on helping physicians, nurses, and other healthcare professionals. Our product portfolio spans market-leading solutions in Clinical Reference, Advanced Clinical Decision Support, Nursing, Patient Engagement, andPrecisionMedicine, aiming to improve professional practice, reduce care variability, and engage patients.
The successful candidate will join the Elsevier Clinical Solutions Customer Success EMEA team, helping our customers get the most value out of their subscriptions.
Responsibilities:
Leverage relationships with key stakeholders within accounts to support renewal efforts.
Introduce key stakeholders to the (Renewals) Account Managers for wider sales conversations.
Build and nurture relationships across accounts to solidify our partnership and commitment to the customer.
Participate in regional events developed to enhance visibility of Elsevier and increase thoughtleadership.
Develop joint plans for strategic customer success.
Investigate and understand customers’ needs and preferences to develop a customized success strategy.
Identify account-specific key metrics to track progress and adjust success plans as needed.
Support New Sales trials with training and lead generating activities on a punctual basis.
Requirements:
Curious and willing to ask questions and challenge the status quo to provide better customer and business outcomes.
Able to take initiatives, work independently as well as part of a team, and manage multiple deadlines with minimal supervision.
5+ years of client-facing experience, ideally in a Customer Success or Account Manager position.
Experience in the Healthcare industry in South Africa is a plus.
Able to communicate with and influence stakeholders and global teams,building relationshipsacross different levels of the organization.
Excellentproblem-solving skillsand ability to exercise initiative.
Excellentcommunication skillswith apositive attitudeand a passion for delivering exceptional customer service.
Ability to travel both nationally and internationally.
Work in a way that works for you
We promote a healthy work/life balance across the organization, with various flexible andremote workingoptions available to employees.
Working with Us
Elsevier is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Working for you
We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
– Medical Aid
– Retirement Planinclusiveof Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
-Modernfamily benefits, including adoption and surrogacy, and study leave.
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Title: Customer Success Manager – Healthcare Industry
Company: RELX
Location: Durban, South Africa
Category: Healthcare, Sales
