Overview
Customer Success Manager Jobs in South Africa at Huzzle
Title: Customer Success Manager
Company: Huzzle
Location: South Africa
Join Huzzle’s Talent Pool as a Customer Success Manager (CSM)!
At Huzzle, we connect Customer Success Managers (CSMs) from Associate to Senior levels with leading companies across the UK, US, Europe, and Australia. Whether it’s a startup, scale-up, agency, or enterprise, our clients trust us to find the best talent. We only admit the top candidates into our talent pool, ensuring they are matched with exclusive, long-term opportunities. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house to work full-time as a valued member of their team.
Who This Is For:
You’re looking to:
Work with top-tier clients and secure long-term, stable opportunities
Advance your career with exclusive roles and ongoing professional development and support
Be valued and respected for your skills and contributions in a supportive work environment
Earn a competitive salary with performance-based bonuses or commissions
Stop fighting for opportunities across different platforms, and let us match you with roles where we believe you’ll excel
And if you’re:
Tired of job-hopping and want a stable, long-term position
Frustrated by a lack of support or training
Looking for meaningful work where contributions are recognised
Eager to work full-time for a reputable company that values your expertise
Your Role as a Customer Success Manager:
Customer Relationship Management: Build strong, lasting relationships with clients, ensuring they achieve their goals and maximise the value of products/services
Onboarding & Training: Guide customers through onboarding, ensuring a seamless experience and driving adoption of the product
Retention & Upselling: Identify opportunities to upsell/cross-sell solutions while reducing churn through strategic engagement
Proactive Support: Act as the go-to point of contact, addressing concerns, troubleshooting issues, and ensuring client satisfaction
Data-Driven Insights: Analyse usage metrics and feedback to optimise customer engagement strategies and increase success rates
Collaborate Across Teams: Work closely with Sales, Product, and Marketing teams to improve the customer experience and deliver meaningful insights
Customer Advocacy: Represent customer needs internally and champion solutions that drive long-term satisfaction
Our Hiring Process:
Submit Your Application
Screening Video Interview (15 min max)
Final Face-to-Face Interview
Successful candidates are admitted to our talent pool, gaining access to exclusive opportunities
We match you with a client for a final interview
⚠️ Disclaimer: Please note that by applying & completing our interview process, you will be added to our talent pool. This means you’ll be considered for this and all future global opportunities that match your skills – no need to apply multiple times!
Requirements
Experience: 1+ years in Customer Success, Account Management, or Client Support roles
Industry Experience: SaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, or other B2B-focused industries
Tech-Savvy: Comfortable using CRMs (e.g., HubSpot, Salesforce), customer engagement tools, and ticketing systems
Fluent in English: Strong verbal and written communication skills
Remote-Ready: A reliable laptop and stable internet connection are required
Benefits
Competitive Salary:
Salary is variable depending on experience and qualifications with performance-based bonuses or commissions.
Work from Anywhere:
Enjoy the flexibility of remote work.
Exclusive Access:
Connect with top-tier employers globally.
Network & Learn:
Be part of a community of sales proffessionals, sharing insights and opportunities.
