Overview
Customer Success Manager Jobs in South Africa at mutherboard.com
Title: Customer Success Manager
Company: mutherboard.com
Location: South Africa
ABOUT MUTHERBOARD
Mutherboard is a monday.com Platinum Partner. We help businesses design, implement and get the
most out of monday.com – from workflow automation and CRM to project management and
AI-powered processes. We work with ambitious small and mid-sized businesses, mostly across the
UK, to turn messy manual processes into clean, efficient workflows.
We are a small, remote-first team that punches well above our weight. We care deeply about our
customers, we obsess over outcomes, and we value ownership, initiative and collaboration. We do
great work.
THE ROLE
This is not a reactive account management job. You won't be fielding support tickets or chasing NPS
scores for their own sake.
The core purpose of this role is simple: make sure our customers actually adopt monday.com and get
real value from it. You will own a portfolio of customers, guide them through onboarding, run practical
training sessions that build confidence, and help teams use the platform to its full potential – not just
the parts they set up on day one.
As a Customer Success Manager at Mutherboard, you will be a trusted advisor to the businesses we
serve – helping them move beyond tool adoption and into genuine business transformation. You will
consult on workflows and automations, run strategic reviews, and build the kind of relationships that
make renewal conversations straightforward.
This is a fully remote role. You can be based in South Africa, Europe or the UK, primarily supporting
UK and international customers and aligned to UK working hours. Occasional travel to the UK may be
required. If you get genuinely excited when a customer finally sees what their business could look like
with the right workflows in place – this is the role for you.
LOCATION AND ELIGIBILITY
This is a fully remote role open to candidates based in South Africa, Europe or the UK. You do not
need the legal right to work in the UK, but you should be willing to travel to the UK occasionally. You
must have the legal right to work in your country of residence.
RESPONSIBILITIES
Adoption and Enablement
– Own platform adoption across your portfolio – your primary measure of success is customers
actively and confidently using monday.com
– Design and deliver practical training sessions tailored to each customer's team, workflows and
level of experience
– Proactively identify where customers are underusing the platform – unused automations,
manual workarounds, missed features – and close those gaps
– Guide customers through platform updates and new AI-powered capabilities so they keep
getting more value over time
– Create and maintain customer-facing guides, resources and enablement materials that make
self-service easy
Customer Onboarding and Implementation Support
– Lead structured onboarding for new customers, translating their business processes into
effective monday.com solutions
– Work hands-on in the platform – configuring boards, automations, integrations and workflows –
not just advising from the sidelines
– Run discovery and requirements workshops to understand what customers actually need
before recommending a solution
– Define clear adoption milestones and success criteria at the start of every engagement
Customer Relationship Management
– Own a portfolio of accounts and serve as the primary point of contact for day-to-day
engagement and strategic conversations
– Build deep, trusted relationships across multiple stakeholder levels – from end users and team
leads to senior decision-makers
– Stay close to your customers between formal touchpoints – you know what is happening in their
business, not just their account
Renewals and Expansion
– Own renewals and proactively identify expansion opportunities – strong adoption and trusted
relationships are what make renewal conversations straightforward
– Monitor account health signals and intervene early when something looks off
– Identify and progress opportunities for additional seats, products or services, working closely
with the Sales team to convert them
Strategic Reviews
– Run regular business reviews that customers actually look forward to – grounding the
conversation in their goals, not just platform metrics
– Connect platform usage to real business outcomes and help customers articulate the value they
are getting
Customer Advocacy
– Be the internal voice of your customers – bring product feedback, feature gaps and real-world
pain points to the team
– Identify customers who could become case studies, references or community advocates
Cross-Functional Collaboration
– Work closely with the Solutions and Sales teams to ensure a seamless handover from sale to
success
– Support the pre-sales process with scoping input or solution demonstrations where your
customer knowledge adds value
– Flag delivery issues, scope creep or at-risk accounts early so the right people can respond
Internal Knowledge Sharing
– Contribute to internal playbooks, templates and best practices
– Share what you are learning from customers in ways that make the whole team smarter
MUST-HAVE REQUIREMENTS
– 3 or more years of experience in Customer Success, Account Management, SaaS Consulting,
Implementation Consulting or a similar client-facing role
– A genuine passion for driving adoption – you get satisfaction from seeing customers actually
use and rely on a platform, not just sign up for it
– Confident running training sessions and workshops for mixed audiences across seniority levels
– you can make complex tools feel simple
– Excellent communication and stakeholder management skills – comfortable in a room (or a video
call) with a CEO and equally comfortable working through a workflow problem with an
operations manager
– Strong analytical and problem-solving mindset – you use data to understand what is happening
in an account and what to do about it
– Experience with SaaS, CRM, workflow or project management platforms
– Genuinely curious about AI and how it can help customers work better, and comfortable using
AI tools to enhance your own productivity
– Comfortable working remotely and independently – self-organised, proactive and reliable
without close oversight
– Based in South Africa, Europe or the UK, able to align with UK working hours on a regular basis
and willing to travel to the UK occasionally
WHAT WE OFFER
– A remote-first role with real flexibility – we care about output, not where you sit
– Work with one of the most powerful and widely adopted work management platforms in the
world
– A small, close-knit team where your voice matters and your ideas get tested
– Ongoing development including monday.com certifications and access to the Partner Academy
– A culture that is ambitious but human – we work hard, celebrate wins, and do not take ourselves
too seriously
– Competitive salary, aligned to your experience