Overview
Customer Success Manager Jobs in South Africa at Remote Legal Staff
Title: Customer Success Manager
Company: Remote Legal Staff
Location: South Africa
About Us:
RemoteLegalStaff connects top global legal talent with U.S. law firms, helping them grow efficiently and affordably. We specialize in providing highly skilled offshore legal staff, including legal assistants, paralegals, intake specialists, and more. Our mission is to deliver exceptional service to our clients while fostering a fulfilling and supportive environment for our team.
Position Overview:
We are seeking an experienced and proactive Customer Success Manager to join our team. In this role, you will nurture and manage client relationships, ensuring their legal staffing needs are met with the highest level of service. Your primary goal will be to drive client satisfaction, retention, and growth while supporting law firms in optimizing their operations.
Key Responsibilities:
Serve as the main point of contact for U.S. law firm clients, building strong, long-term relationships.
Understand client needs and objectives to provide tailored legal staffing solutions.
Collaborate with internal teams to ensure successful staffing placements.
Monitor and manage client accounts, promptly addressing any concerns or issues.
Provide regular updates to clients on staffing progress and performance.
Identify opportunities for account growth and upsell additional services.
Gather client feedback and work with the team to enhance service delivery.
Ensure client satisfaction by delivering exceptional customer service.
Qualifications:
Proven experience in customer success, account management, or customer relations roles.
Strong communication and interpersonal skills.
Ability to build and maintain strong client relationships.
Excellent problem-solving skills and attention to detail.
Proactive and self-motivated with a strong sense of ownership.
Experience in the staffing or legal industry is a plus.
Ability to work independently and as part of a remote team.
Why Join RemoteLegalStaff?
Be part of a company dedicated to transforming how law firms operate.
Enjoy competitive base pay, commissions, and bonuses.
Lots of paid days off to ensure work-life balance.
Receive a health and wellness bonus to support your well-being.
Join a supportive, remote-first team with flexible work arrangements.
Opportunity to make a meaningful impact on the success of U.S. law firms.
How to Apply:
Fill out this job application to be considered: https://wkf.ms/3Egsrq6
