Overview
Customer Success Manager Jobs in South Africa at HIREXE
Title: Customer Success Manager
Company: HIREXE
Location: South Africa
Customer Success Manager
Location: Remote USA (EST Time Zone)
Type: Full-time, Remote
About Us:
We are dedicated to delivering exceptional customer experiences through innovative solutions and a customer-first mindset. Our dynamic and growing team is passionate about helping clients thrive, and we’re looking for a talented Customer Success Manager to join us remotely.
Position Overview:
As a Customer Success Manager (CSM), you will play a crucial role in fostering strong relationships with our customers, ensuring their success with our products and services. You will be the trusted advisor, working to understand clients’ needs and helping them achieve their goals through effective product utilization, training, and continuous support.
Responsibilities:
Build and maintain strong, long-lasting customer relationships.
Onboard new customers and guide them through the adoption phase of the product.
Act as the customer’s primary point of contact for inquiries, issues, and escalations.
Identify opportunities for upselling or cross-selling additional products and services that align with the customer’s needs.
Conduct regular check-ins with customers to ensure satisfaction and proactively resolve any potential challenges.
Provide product training and support to ensure customer success.
Collaborate with internal teams (e.g., Sales, Product, and Support) to ensure customer feedback is heard and addressed.
Monitor customer health scores and work to improve customer retention and reduce churn.
Track and report on customer feedback, usage patterns, and success metrics.
Qualifications:
2+ years of experience in a Customer Success or Account Management role, preferably in a SaaS or tech environment.
Excellent communication and interpersonal skills, with the ability to build rapport and trust.
Strong problem-solving skills with a customer-centric mindset.
Self-motivated, with a proactive approach to customer needs.
Ability to thrive in a remote work environment and work across different time zones.
Familiarity with CRM tools (e.g., Salesforce, HubSpot, etc.) and other customer success platforms.
Comfortable working in the EST time zone and available for client meetings during business hours.
Perks & Benefits:
Fully remote work – work from anywhere in the EST time zone.
Competitive salary
Professional development and growth opportunities.
A collaborative, dynamic, and fun work culture.