Overview
Customer Solutions Manager, Sub Saharan Jobs in Cape Town, South Africa at Amazon Web Services South Africa Pvt Ltd
Position: Customer Solutions Manager, Sub Saharan Africa
Join our
innovative
cloud solutions team where you’ll guide enterprise customers through their
digital transformation
journey. As a Customer Solutions Manager, you’ll collaborate with
diverse
teams to create and implement strategic cloud adoption plans that drive business success.
About the Team
We are a global team dedicated to helping organizations realize their full potential through cloud technology. Our
collaborative
approach combines technical expertise with customer
advocacy
to deliver world-class support and solutions. We partner with organizations across industries, from emerging businesses to enterprise customers, supporting their mission-critical applications.
Key job responsibilities
– Design and implement customer success strategies aligned with business outcomes
– Foster relationships with stakeholders to ensure
effective communication
and
collaboration
– Coordinate
cross-functional teams
to deliver comprehensive cloud solutions
– Monitor and report on customer adoption progress and success metrics
– Develop and maintain implementation roadmaps for complex technical initiatives
A day in the life
You’ll collaborate with
cross-functional teams
to develop and execute customer success strategies. Your day might include facilitating
strategic planning
sessions, coordinating with technical teams on migration projects, and consulting with customers on their cloud adoption journey. You’ll build relationships with stakeholders at all levels while ensuring alignment between business objectives and technical solutions.
BASIC QUALIFICATIONS
– Bachelor’s degree in science, technology, engineering, math, business or equivalent
– 5+ years experience managing technical or engineering programs
– 3+ years of customer-facing experience working with executives and technical teams
– Demonstrated ability to coordinate
cross-functional teams
and deliver results
PREFERRED QUALIFICATIONS
–
Project management
certification (PMP, SCRUM/Agile, SAFe)
–
Experience with
cloud services implementation and modernization projects
– Advanced degree in technology, business, or related field
– Experience in
digital transformation
initiatives
– Knowledge of cloud computing technologies and industry trends
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to
diversity
within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.
In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify
your ability
to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Our
inclusive culture
empowers Amazonians to deliver the best results for our customers.
Title: Customer Solutions Manager, Sub Saharan
Company: Amazon Web Services South Africa Pvt Ltd
Location: Cape Town, South Africa
Category: IT/Tech (Technical Support, Systems Analyst, IT Consultant, Cloud Computing)
