Overview
Customer Services Representative Jobs in Johannesburg, South Africa at Stryker Group
To offer a professional communication link between Stryker and our customer base for the placing of orders, raising of queries, requests of information, and general support.
To provide a high standard pro-active support facility to Sales Representatives and Technical Services engineers.
To seek opportunities to improve the service provided to our external / internal customers.
To actively promote and support Stryker’s Sales Activities.
To identify opportunities for enhancing our services as a sales tool.
To support the wider Customer Logistics team as required.
Key Activities & Responsibilities
Offer our customers a first-class service to complement the rest of the Stryker Corporation.
Process sales orders, quotations, and invoices as needed.
Maintain and promote growth of our automated ordering systems.
Manage On Time In Full KPIs to ensure timely delivery of products meeting customer requirements.
Strive to meet Service Levels / KPIs.
Proactively seek methods to improve the department’s services.
Support sales and marketing teams in achieving company sales targets.
Support the wider Customer Logistics team as needed.
Education / Experience
Customer care experience.
Proven communication and writing skills.
Minimum Matric or equivalent qualification.
At least 2 years’ experience as an operative / specialist in your area (within or outside Stryker).
Previous team leading experience.
Evidence of involvement in continuous improvement of departmental processes focusing on quality, productivity, and customer engagement.
Active involvement in team engagement.
Energetic and personable nature.
Accuracy and attention to detail.
Pro-active with a broad perspective.
Conscientious, committed, focused, and professional work ethic.
Ability to handle multiple tasks under pressure.
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Customer Service Representative
• Johannesburg, Gauteng
#J-18808-Ljbffr
Title: Customer Services Representative
Company: Stryker Group
Location: Johannesburg, South Africa
Category: Customer Service/HelpDesk (Customer Success Mgr./ CSM, Customer Service Rep), Sales (Customer Success Mgr./ CSM)
