Overview
Customer Service Team Lead — Gladly Expert & KPI Coach Jobs in Johannesburg, South Africa at TalentPop App
Talent Pop App is seeking a Customer Service Team Lead to guide and mentor our support teams for top-tier ecommerce service. You will drive performance, coach agents, and foster a high-performing culture while leveraging Gladly to optimize client operations.
You will coach, evaluate, and elevate team members, ensure KPI targets are met, and contribute to strategic improvements in customer experience across platforms like Shopify, Big Commerce, and Amazon.
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Title: Customer Service Team Lead — Gladly Expert & KPI Coach
Company: TalentPop App
Location: Johannesburg, South Africa
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