Overview
Customer Service Representative – Durban (Halfway) Jobs in Durban, KwaZulu-Natal, South Africa at Tracker Connect
Title: Customer Service Representative – Durban (Halfway)
Company: Tracker Connect
Location: Durban, KwaZulu-Natal, South Africa
Position Summary
Industry: IT & Internet
Job category: Customer Service
Location: Durban
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
TRACKER requires the services of a Representative: Customer Services for the KZN region to service a VIP Group of Dealerships. The successful candidate will be a dedicated resource for this dealership group and will be responsible for all administration duties. The role is based at the Durban office.
Responsibilities
Job description
Process sales contracts/information
Contracting, Loading of contracts and Voice Logging
Maintain region records, statistics reports and targets
Arranging and following up on scheduling of fitments
Follow up leads/queries – Product info, account queries
Data capturing
General Office Administration
Typing and processing of documentation/information.
Providing insurance certificates
Receive and administer incoming calls
Provide service to both existing and prospective clients
Providing Quotes to clients
Provide service within the region as well as other departments/regions/staff within Tracker
Filing of documents
Liaise with Dealers (Halfway Group), Fitment centres, Sales, staff at head office
Reception and telephone duties
Ensuring both the company and the customers’ best interest is kept at heart
Minimum Requirements
SKILLS AND KNOWLEDGE
Administrative support to dealerships
Matric with at 2 years’ experience in an administrative role
Previous experience in the vehicle tracking industry would be advantageous
Previous experience in a target driven environment
Attention to Detail
Ability to prioritize and meet deadlines in a fast-paced environment
Proficiency in MS Office & Outlook
