Overview
Customer Service Representative Jobs in Springs, South Africa at Thirdpartycs
Location: Springs
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The customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service
Job Duties
And Responsibilities
Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team target goals
Record, organize and file customer interactions and account changes
Able to up-sell if needed
Able to schedule call back and appointments to resolve customer needs
Requirements
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and other communication platforms
Basic computer skills and experience
Able to multitask
Excellent time management and prioritization skills
Ability to listen actively, relay information, and answer questions and/or concerns
Customer-focused for positive customer experience and resolution
Health Insurance (dental and vision included)
Excellent retirement plan
Tremendous upward mobility into other positions and management
Flexible hours
Remote Position(s) available (work from home)
Benefits
Health Insurance (dental and vision included)
Excellent retirement plan
Tremendous upward mobility into other positions and management
Flexible hours
Remote Position(s) available (work from home)
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Title: Customer Service Representative
Company: Thirdpartycs
Location: Springs, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support)
