Overview
Customer Service Representative Jobs in Vereeniging, South Africa at Midvaal Recruitment
Location: Vereeniging
Job Title: Customer Service Representative – Courier Industry
MID
516
Location:
Vereeniging
Job Summary:
We are seeking an energetic and results-drivenCustomer Service Representative to join our dynamic team in the courier industry. The ideal candidate will have a strong background in sales and telesales, combined with a naturally outgoing and bubbly personality. This role requires excellent communication skills, a customer-focused approach, and the ability to handle inquiries and sales opportunities efficiently and professionally.
Key Responsibilities:
Customer Support:
Handle incoming customer inquiries via phone, email, and chat, providing prompt and professional service.
Sales and Upselling:
Identify sales opportunities during customer interactions and proactively offer relevant services to increase revenue.
Telesales:
Make outbound calls to potential and existing customers to promote courier services and close sales.
Order Management:
Process customer orders, schedule pickups and deliveries, and provide updates on shipment status.
Problem Solving:
Address customer complaints and issues promptly, ensuring customer satisfaction and retention.
Relationship Building:
Build strong relationships with customers to encourage repeat business and referrals.
Team
Collaboration:
Work closely with the operations and sales teams to ensure smooth service delivery and customer satisfaction.
Follow-Up:
Conduct follow-ups with customers to confirm satisfaction and identify additional sales opportunities.
Requirements:
Proven experience in sales and telesales (preferably in the courier, logistics, or related industry).
Strong communication and interpersonal skills with a confident, outgoing personality.
Excellent problem-solving skills and the ability to think quickly under pressure.
Ability to multitask and manage time effectively in a fast-paced environment.
Strong attention to detail and organizational skills.
Proficient in Microsoft Office and CRM software.
A positive and energetic attitude with a drive to exceed targets and customer expectations.
Preferred:
Previous experience in the courier or logistics industry is a plus.
Experience handling high call volumes in a professional environment.
Remuneration Package:
10K Basic
1K Medical Aid contribution
Email detailed CV, Certificates, and  to
Use reference number MID
516 in email subject line
Title: Customer Service Representative
Company: Midvaal Recruitment
Location: Vereeniging, South Africa
Category: Sales (Customer Success Mgr./ CSM), Customer Service/HelpDesk (Customer Service Rep, Customer Success Mgr./ CSM)
