Overview
Customer Service Representative Jobs in Johannesburg at Concentrix
Customer Service and Support
Location
Johannesburg, South Africa
Job Title:
Customer Service Representative
Job Description
Are you looking for an opportunity to jumpstart your career in the sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R9,524
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
We’re expanding our Customer Service Representative team at Concentrix, and we are seeking night owls to support a US campaign. Working from our bustling Braamfontein office, you’ll be working on site between 2pm and 4am.
What you will do in this role
Taking ownership of high profile, escalated cases from beginning to resolution
Manage work order within business SLA’s
Consistently applying agreed behavioural and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all times
Verifying and updating customer information
Proactively offer solutions to any issues or concerns that customers might face
This role at Concentrix is a great match if you:
Have a minimum of 6 months international Contact Centre experience (essential)
Have a minimum of 6 months target driven sales experience (essential) or
Have a minimum of 12 months local telecommunication Contact Centre experience (essential)
Matric
Ability to work shifts aligned to US business hours (Night shift)
Proficient in English verbal communication
Are self-motivated and highly responsible
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
Fantastic Employee Assistance Programme (EAP)
Additional bonus earning potential up to R4,500
Medical aid for main member/Medical Insurance for main member and two dependents
Subsidized transport
Provident/Pension Fund
Are you ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
Eligibility to work
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Johannesburg – 33 Princess of Wales Street, Parktown, Johannesburg
Language Requirements:
Time Type:
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Title: Customer Service Representative
Company: Concentrix
Location: Johannesburg
