Overview
Customer Service Renewal Representative Jobs in Cape Town, South Africa at MCI Careers
POSITION OVERVIEW:
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet thediverseneeds of our clients. With a commitment to excellence and afocus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a Customer Service Renewal Representative for Subsidized Housing tojoin our team. The Renewal Specialist for Subsidized Housing plays a vital role in maintaining positive relationships with residents. Reporting to the Director of Property Management, this position is responsible for supporting the renewal process for all residents. The organization is based in Atlanta, Georgia, and oversees single-family rental properties across the southeastern United States for large institutional investors.
This position requires working hours aligned with the United States, ensuring seamlesscommunicationandcollaborationacross teams and stakeholders within this time zone.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES:
Key Responsibilities:
Manage annual renewals for all Section 8 residents at 90, 60- and 30-day intervals per different Housing Authorities
Send out renewal notices to residents with expiring leases that are 60, 90, and 120 days
Send out employment verification forms to residents as required for the renewal process
Pull comps from the Real Estate portals as needed to complete the rent increase forms for the Housing Authorities
Verify utility type in the household and complete housing renewal forms
Complete all rent increase forms needed as per Housing Authority guidelines for approval of rent increases
Upload all forms for renewals into company software (Property ware) and enter all required notes
Update all approved rent into company software (Property ware) to process the renewals leases
Send out all lease renewals for signature that have been approved
Responsible for maintaining a positive relationship with customers
Prepare required reports for the Section 8 Managers and Director of Subsidized Housing
Handle all customer inquiries and critical issues regarding renewals
Negotiate lease renewals with target rent increases annually
Work incollaborationwith Asset Management regarding renewal rent increases
Provide the resident with a Notice to Vacate when appropriate
Maintain an 80% or higher renewal percentage
Update job knowledge for leasing laws in all company markets
Enter Notice to Vacates into Property ware for non-renewal residents
Support other Property Management staff as needed
Update all changes as per Notice to Vacate dates and inform appropriate parties of changes
CANDIDATE
QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Diploma in relevant field
3 years of experience working in the real estate/leasing field
Attention to detailand meeting deadlines are a must
Knowledge of MS Excel and Word is required
Experience with Property ware preferred
Ability to learn company-specific, proprietary software applications
A proactive individual who can work with minimal to moderate supe…
Title: Customer Service Renewal Representative
Company: MCI Careers
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk, Real Estate/Property
