Overview
Customer Service – Property Coordinator Jobs in Cape Town, South Africa at MCI
POSITION OVERVIEW
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet thediverseneeds of our clients. With a commitment to excellence and afocus on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking aCustomer Service – Property Coordinatortojoin our team! In this role, you will support the Vendor Management team within Asset Services by handling a variety of clerical and data entry taskswithin a contact center environment. Your responsibilities will focus on vendor onboarding, compliance, account management, smart home installations, and other vendor communications and project initiatives.
Key duties include data entry, data auditing, creating and updating work orders, communicating with vendors, setting up vendor accounts, liaising with permitting authorities, and interacting with vendor representatives. Additionally, you will ensure data sources are accurate and up to date while contributing to the preparation and distribution of internal reports.
This position requires working hours aligned with the United States, ensuring seamlesscommunicationandcollaborationacross teams and stakeholders within this time zone.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:
Assists in certificate of insurance management- recording and entering data into the system, contacting vendors and insurance carriers to receive updated insurance information, reporting on vendors’ insurance compliance
Collects vendor documentation and enters information in associated system(s) with accuracy, and within SLA
Reviews vendor qualifications on onboarding documentation and insurance to determine if they meet onboarding and vendor management qualification against procedures and corporate guidelines
Creates and maintains vendor profiles and records in internal management systems and folders
Verifies vendor credentials and market requirements
Creates vendor contracts utilizing standard templates, according to procedure
Schedules vendor training sessions for systems, procedures, onboarding, retraining, etc.
Distributes vendor-facing documentation, emails, training materials, and other pertinent documents for vendors on behalf of Sylvan Road
Creates and sends vendor performance feedback from templates and internal systems
Maintains contact information for all active vendors
Gathers details and performs administrative functions for vendor-related project work
Coordinates vendorcommunicationand training for new projects and technology releases
Communicates policy updates to vendors, as needed
Updates vendors on changes in the procedures, guidelines, requirements, or other business objectives
May assist vendors in minor troubleshooting issues with internal systems or processes
Prepares reports on vendor compliance statuses
Facilitates internal and external vendor feedback surveys to capture operational insights
Performs research of disputes and other concerns related to vendors and internal and external customers
Additional responsibilities may be assigned as needed.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated …
Title: Customer Service – Property Coordinator
Company: MCI
Location: Cape Town, South Africa
Category: Administrative/Clerical, IT/Tech
