Overview
Customer Service Professional South Africa Jobs in Durban at CMACGM
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Roles and Responsibilities:
Focusing on HO pre-determined “Advanced” list of customers, you handle exceptions / customer requests / issues / complaints / disputes and provide appropriate solutions / alternatives
Coordinate with related internal teams and follow up to ensure resolution
Contact to customers and manage / coordinate system modifications when needed (vessel delays, call omits, rollover, cut & run, late VGM etc.)
Manage booking amendments / cancellation (after empty release [MH] / transport order sent [CH])
Arrange and attend customer meetings and provide ecommerce training support as and when required
Adhere to customer service KPI for Nova care as well as iConnect.
Ensure follow up on idles as well as possible delays of cargo at connecting ports
Provide any customer service-related reporting to customer care management as and when required.
Skills and Qualifications:
Knowledge of shipping procedures and processes
Diploma / Degree with shipping maritime focus
Relevant shipping courses
Fully computer literate (Navis and Microsoft package)
Excellent customer service skills
Personal Attributes:
Ability to use positive language
Time Management skills
Ability to “read” customers
Goal-oriented focus
Persuasion skills
Tenacity
Willingness to learn
Team player
Come along on CMA CGM’s adventure !
Title: Customer Service Professional South Africa
Company: CMACGM
Location: Durban
