Overview
Customer Service Operations Agent Jobs in Ndabeni, Western Cape, South Africa at OneDayOnly.co.za
Title: Customer Service Operations Agent
Company: OneDayOnly.co.za
Location: Ndabeni, Western Cape, South Africa
About Us
Step into the wild world of OneDayOnly – South Africa’s OG daily deals hub. We’re the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We’ve got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours.
We’re not fussy – if the price is right and the quality checks out, we’re selling it. That’s what makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can blink. So, jump in, where FOMO meets killer deals, and let’s turn every day into a retail party!
About You
You are an energetic problem solver who loves being hands-on and getting the job done. You have excellent administration, communication, and problem-solving skills and perform at your best in a fast paced environment.
Highly adaptable team player who takes initiative and is self-motivated
Your attention to detail and accuracy is unmatched
Your typing skills are off the charts and typing errors are non-existent
You thrive under pressure and enjoy that no working day is exactly the same
Reliable team member with excellent time management skills
Ability to multitask, organise, and prioritise work
Your phone etiquette is impeccable, along with your verbal, written, and interpersonal skills
Ability to work independently and in a team environment
Responsibilities
Send timely mass communication updates to customers
Completion of daily tasks such as reorders, POPs and refunds
Liaise closely with the broader Customer Service team and other departments, such as Procurement and Finance
Populate all relevant information across platforms / documentation / sheets as required
Deliver exceptional customer service, resulting in the best course of action for the customer, obtained within the best possible resolution time
Identify query and product-related trends and escalate/raise them to your Team Leader and the relevant departments
Follow existing SOPs, as well as absorb and apply updates to processes
Consistently maintain SLA, KPI and Performance Measurement requirements
Assist and perform ad-hoc duties in accordance with business needs
Experience And Qualifications
Excellent computer literacy with the ability to quickly learn new software
Matric/Grade 12 (minimum)
2+ Years of customer service experience
Experience in a customer service ticketing system (Zendesk, Freshdesk), G-Suites and Zapier would be advantageous
