Overview
Customer Service Lead West Jobs in Pretoria, Gauteng, South Africa at Syngenta
Title: Customer Service Lead West
Company: Syngenta
Location: Pretoria, Gauteng, South Africa
Company Description
As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs. Syngenta Crop Protection keeps plants safe from planting to harvesting. From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases as well as droughts and floods, heat and cold. Syngenta Crop Protection is headquartered in Switzerland.
Job Description
Role purpose
To Lead the customer service for a specific area to ensure the customer service levels are maintained of Crop Protection customers are in line with agreed service level agreements, ensuring that orders are processed timeously and resolving any queries from customers. Delivering best in industry customer service
Accountabilities
Customer Order processing
Order query handling/monthly account recon handling
Transportation booking and delivery planning
Ensure OTIF is maintained
Monitor dispatched and back orders and run efficient processes for following up and feedback
Balance inventory at warehouses on a monthly basis and ensure all queries are sorted.
Ensure correct processes are followed at warehouses in order for correct dispatches to happen and customer service levels are maintained by 3rd party.
Ensure goods are correctly GRN’s at warehouses.
Arrange bulk deliveries to customers
Ensure customer needs are met at all times
Build and maintain customer service relationships with all customers
Work together with pricing manager to ensure pricing is correct on invoicing in order to eliminate credit notes and accurate data reported
Assist with yearly audit queries and reports
Return management
Consignment stock management
Manage product allocations at a customer level
Qualifications
KNOWLEDGE SKILLS & EXPERIENCE
Critical Knowledge
gSAP
Customer Service Management
Warehousing and logistics experience
Strong Microsoft Skills
In-depth understanding of order processing and logistics
Proficiency in inventory management and warehouse operations
Solid knowledge of OTIF (On Time In Full) metrics and improvement strategies
Understanding of pricing structures and invoicing processes
Knowledge of industry-specific regulations and compliance requirements
Critical Skills
Strong communication and interpersonal skills with internal and external customers
Ability to prioritise work and work to strict deadlines
Numerate and Logical
Customer focus
Strong leadership and team management skills
Experience with transportation booking and delivery planning
Familiarity with consignment stock management
Strong problem-solving and conflict resolution abilities
Proficiency in relevant software and tools (e.g., ERP systems, CRM software)
Basic financial knowledge for account reconciliation and audit support
Ability to analyse data and generate reports
Adaptability and ability to work under pressure in a fast-paced environment
Additional Information
Advert closing 11 March 2025
