Overview
Customer Service Intern Jobs in Johannesburg Metropolitan Area at MAPEI South Africa
Title: Customer Service Intern
Company: MAPEI South Africa
Location: Johannesburg Metropolitan Area
Purpose of the position: The customer service intern will contribute to the maintenance of good customer relationships whilst assisting with the delivery of order requests and resolution of customer queries.
Duties and Responsibilities:
Assisting the CSR team with processing of orders (internal and external) within agreed time frames.
Resolve customer queries in a timely and accurate manner.
Assist with verifying customer and order information to minimise queries.
Follow up on customers to place orders
Collaborate with the sales team in order to deliver on sales revenue for the region.
Assist CSR team member with following up on outstanding orders to ensure closure of open contracts
Collaborate with CSR team to process quotations as required
Ensure pertinent communication between all stakeholders is continuous and relevant.
Log claims or complaints on relevant systems and ensure closure in line with agreed time lines.
Educate yourself of the Mapei product range.
Attend product training to ensure product knowledge is an asset.
Adherence to company policies and procedures
Assist with administrative related tasks
Building a passion for helping customers and learning from your colleagues
Qualification and Experience:
A university degree with a relevant qualification in Sales, Logistics, or equivalent
Minimum 6 months to 1 year experience
