Overview
Customer Service Consultants Jobs in South Africa at Future Teams
Title: Customer Service Consultants
Company: Future Teams
Location: South Africa
Description
Our UK client is a fast-growing subscription-based company in the food and beverage industry, known for curating and delivering exciting monthly boxes to thousands of members.
They are expanding their Customer Service team and are looking for talented Customer Service Consultants to join their passionate, dynamic team
This role is ideal for someone who thrives in a flexible, fast-paced environment, is comfortable adjusting their schedule when needed, and loves delivering amazing service to customers
This is a remote position open to those living anywhere in South Africa.
Duties & Responsibilities
Deliver exceptional customer service via email, live chat, and phone
Maintain high levels of customer satisfaction by promptly resolving inquiries and issues
Support the maintenance of social media channels with customer engagement
Assist with outbound customer service projects, offering proactive communication to members
Complete regular administrative tasks and assist with outbound logistics
Skills, Experience & Requirements
At least 3 years of customer service experience
Excellent communication skills, both written and verbal
Strong problem-solving skills with a customer-first attitude
Ability to work efficiently under pressure and manage high volumes of work
Self-motivated, enthusiastic, and able to work independently and as part of a team
A passion for craft drinks or interest in the beverage industry is a plus
Flexibility to occasionally work weekends and during peak periods
Load Shedding
Applicants must be able to ensure they can maintain internet and power during office hours
