Overview
Customer Service Consultant – Amharic and Arabic Speaking Jobs in Johannesburg Metropolitan Area at Smollan
Title: Customer Service Consultant – Amharic and Arabic Speaking
Company: Smollan
Location: Johannesburg Metropolitan Area
Customer Handling
• Deal with all queries relating to:
o Product information
o Availability
o Complaints
• Provide feedback, within 48hrs to customers from the client pertaining to queries referred to the
client from the call center
• Build relationships with customers by promoting the brand and its products:
o Create awareness of competitions
o Offer useful product suggestions
o Recommend recipes
o Market Promotions
• Ensure call quality:
o Answer promptly (3rd ring)
o Use hold procedure effectively
o Listen carefully
o Question to confirm
o Pronounce words clearly/no via’s
o End calls with a positive and friendly tone
Client Service
• Provide feedback to clients pertaining to manufacturing and or stock holding problems
(complaints) reported by consumers
• Follow instructions from the client on how to address the complaint or answer the escalated
enquiry.
• Ensure excellent customer service on behalf of the client
Administration
• Classify all calls into the correct category of AS400
• Capture all the data relevant to each complaint on relevant systems:
• Batch details
• Complaint description
• Personal details
• Maintain record of all correspondence between the relevant stakeholders
• Record resolution of the complaint/query