Overview
Customer Service Consultant Jobs in Johannesburg, South Africa at Bace Healthcare – Member of the Hartmann group
Join our team as
Customer Service Consultant
ZAF-Johannesburg
As a Customer Services Consultant, you will be responsible for providing excellent customer service to HARTMANN South Africa’s customers through being knowledgeable of products and procedures, friendly and efficient to support HARTMANN South Africa to be best in class.
Responsibilities
The primary activity for a customer service consultant is to process orders accurately and efficiently.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
When required, escalate queries and complaints to the correct department manager.
General administrative duties including filing of completed orders and credit notes.
Prepare correspondence and quotes and provide product knowledge on company products to clients.
Assure that back orders are released when stock is booked in and back-order reports are completed weekly and sent to the stock controller.
Keep the out-of-stock notice board up to date.
Assure that all returns are actioned accordingly, and that the customer credit gets completed.
Sort post and internal print work.
Book out sample requests and ensure the correct clients receive the samples.
Build and maintain a professional relationship with Hartmann customers.
Maintain customer records by updating account information.
Qualifications
Grade 12 (Matric)
Excellent knowledge of SAP is essential and MS Office
Proficiency in English and Afrikaans
Ability to multitask and prioritize daily workload
Exemplary planning and time management skills
High level verbal and written communications skills
Shape a career that’s focused on healthcare customers, fit for the future, and grounded in a culture of trust and openness.
Apply now via our online platform.
Your Personal Contact
Tshego Moagi
Seniority level
Associate
Employment type
Full-time
Job function
Other
Industries:
Medical Equipment Manufacturing
#J-18808-Ljbffr
Title: Customer Service Consultant
Company: Bace Healthcare – Member of the Hartmann group
Location: Johannesburg, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep)
