Overview
Customer Service Booking Agent Jobs in Cape Town, Western Cape 8001 at LekkeSlaap
LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.
We’re looking for a sharp, customer-focused Booking Agent to join our fast-paced team! In this role, you’ll handle bookings with precision, assist guests and property owners, and tackle challenges head-on to keep things running smoothly. Expect a dynamic environment where quick thinking and top-notch communication skills are key to delivering seamless experiences.
The ideal candidate will have a strong customer service background, exceptional communication skills, and a passion for helping others. If you thrive under pressure, love problem-solving, and have a passion for exceptional service, we want to hear from you!
Responsibilities
Customer queries: Assist guests and property owners with queries, providing prompt and professional support.
Bookings management: Oversee and manage the booking process, ensuring accuracy, efficiency, and a seamless experience.
Build relationships: Build and maintain strong relationships with guests and property owners.
Guest procedure expert: Educate guests and property owners on booking procedures and policies.
Performance maestro: Maintain high-performance standards, consistently meeting or exceeding KPIs.
Customer service: Provide exceptional customer service by addressing enquiries, resolving issues, and offering aftercare support.
Stay updated: Stay up to date with the company’s products, services, and policies to provide accurate information.
Troubleshoot issues: Handle and troubleshoot customer issues, offering effective solutions to ensure satisfaction.
Complete tasks: Complete assigned tasks professionally and within deadlines.
Requirements
Previous experience in customer service or a similar booking role is preferred.
Fluency in Afrikaans and English (both spoken and written).
Excellent communication skills with a focus on providing a positive customer experience.
Clear and confident telephone etiquette.
Proficient in using computer systems and software; familiarity with booking platforms is a plus.
Strong problem-solving skills and the ability to think on your feet.
Detail-oriented with excellent organisational skills to manage multiple tasks and client needs effectively.
A customer-centric mindset and dedication to quality service.
Able to work in a fast-paced environment and handle high-pressure situations with grace.
Available to work flexible hours, including weekends and public holidays as required.
Strong work ethic, reliability, and professionalism.
Reliable transportation is necessary for on-site work.
Shift Schedule
Agents are required to work over weekends, typically once a month, depending on your shift schedule.
Shifts may adjust seasonally.
Agents may be required to work on select public holidays if they fall within your shift rotation.
All weekend and holiday shifts will be compensated accordingly.
Benefits
Hybrid work model (available after probation)
Modern offices based at the V&A Waterfront
Travel vouchers and exclusive discounts
FeelBetterFast: Employer-funded pharmacy visits
Pension fund contributions
Generous leave package
Additional half-day off every month
Monthly team events and more!
Title: Customer Service Booking Agent
Company: LekkeSlaap
Location: Cape Town, Western Cape 8001
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