Overview
Customer Service Associate/A_ Jobs in Johannesburg, South Africa at Quantanite
Position: Â Customer Service Associate (A_1)
About Us
At Quantanite, we’re revolutionizing customer service. As a leading BPO firm, we deliver next-level solutions in adynamic,inclusive, and energeticwork environment. If you love solving problems and connecting with people, you’ll feel right at home with us.
Location:Sandton, South Africa
What You’ll Do
Connect & Solve:Serve as the go-to expert for our customers via phone, email, and chat—answering questions, troubleshooting issues, and delivering tailored solutions.
Escalate & Follow Up:Tackle complex challenges by collaborating with our internal teams to ensure every issue is resolved.
Document:Accurately record all customer interactions and resolutions in our systems.
Improve Processes:Identify trends, suggest smart process improvements, and help streamline operations.
Team Up:Engage in training sessions and team meetings to keepyour skillssharp and stay updated on our latest tools and strategies.
Who You Are
Experience:You have at least 6 months of customer service, support, or solution-focused role experience.
Education:While a degree is beneficial, it’s your drive, skills, and willingness to learn that truly count.
Tech-Savvy:You’re comfortable using tools like MS Office and CRM systems (e.g., Salesforce).
Excellent Communicator:Your written and verbalcommunication skillsare top-notch, and you genuinely enjoy helping people.
Detail-Oriented:You’re organized and proactive, always anticipating customer needs.
Performance-Driven:Meeting and exceeding KPIs is how you roll.
Important:All candidates must be comfortable and available to work US shift hours. We want to ensure that your schedule aligns with our US-based operations from the start.
What’s in It for You
Growth & Learning:Dive into exceptionallearning and developmentopportunities designed tosupercharge your career.
CareerAdvancement:Enjoy clear paths forprofessional growthand upward mobility.
Team Environment:Thrive in acollaborativeand supportive atmosphere whereinnovationand fresh ideas flourish.
Benefits:
Medical Aid Subsidy
Group Life
Funeral Cover
Provident Fund
Transport Allowance
Shift Allowance:(Based on US shifts)
If you’re ready to elevate your customer service game and join aninnovative, energetic team—and you’re all in for US shifts—we want to hear from you.Apply todayand help us make every interaction count!
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Title: Customer Service Associate/A_
Company: Quantanite
Location: Johannesburg, South Africa
Category: Customer Service/HelpDesk
