Overview
Customer Service Associate Jobs in Cape Town, South Africa at Careerbox
We’re in the business of building careers for the youth, knowing full well that the first step toward gaining employment can lead to a lifetime of opportunities and growth.
The Role
Are you passionate about delivering exceptional service? Do you thrive in a fast-paced environment where your voice matters? Then keep reading — this could be your next big opportunity!
We’re on the hunt for dynamic, customer-centric individuals to join one of the top international BPOs in Cape Town’s Southern Suburbs. You’ll be representing a prestigious American client in the Travel & Tourism industry, supporting customers from across the USA.
What You’ll Be Doing
As a Customer Experience Agent, you’ll handle inbound calls from existing customers — assisting with billing queries, account updates, product questions, and more. You’ll also engage in sales through service, using your conversation skills to spot opportunities and recommend beneficial products.
If you’re tech-savvy, solutions-driven, and love helping people — this role was made for you.
Ideal Profile
12 months international BPO customer service experience OR 24 months domestic experience
A neutral English accent with outstanding verbal and written communication
Willingness to work rotational shifts (including evenings and weekends)
Strong problem-solving and troubleshooting abilities
A deep passion for customer service excellence
Experience dealing with escalated queries empathetically and professionally
Able to adapt support for vulnerable customers and deliver personalized solutions
High attention to detail and the ability to log and handle queries efficiently
Knowledge of data protection and regulatory compliance
What’s on Offer?
Opportunity within a company with a solid track record of performance
Career growth opportunities in a globally recognized BPO environment
World-class training & development in a collaborative, fun culture
Competitive salary
Company transport for late shifts (after 6 PM)
Regular upskilling through accredited learning programs
Exposure to a leading international brand in the travel sector
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Consumer Services
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Title: Customer Service Associate
Company: Careerbox
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual)
